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FAQs

**If you are experiencing technical difficulties when placing an order online, please call us at 407-413-5737 to place a direct order. We apologize for any inconvenience. Thank you.**


When will my order be delivered?

 

How will my order be delivered?

 

Where is my order?

 

My order has arrived but there is a problem - Who deals with this?

 

I have over ordered/ I don’t need this item anymore - Can I send the item(s) back?

 

I have found a similar product at a lower price on another website.

 

I require a large order – Is there a bulk or trade discount?

 

Are Dino Grip products waterproof?

 

How is the slip resistance of Dino Grip products tested?

 

What is a Pendulum Test?

 

What is the life expectancy of Dino Grip products?

 

How do I install Dino Grip Products?

 

What are Dino Grip products made from?

 

Do I need to use adhesive?

 

Which type of screws should I use?

 

How many screws do I need for Dino Grip Anti Slip Decking Strips?

 

I want to give you feedback on your website, products and service in general - How do I do this?

 

Can’t find what you need in this FAQ?

 

 

 

 

 

 

 

 

 

 

When will my order be delivered?

Dino Grip aims to ship and deliver products in 4-6 business days. Specific delivery times are stated on each product page. Dino Grip will always endeavor to deliver your order as quickly as possible. However, if you do require an express service – this service is available at an additional charge.

 

 

How will my order be delivered?

Your products will be securely packaged and delivered by a reputable freight company. If you receive your delivery and it is damaged, we ask that you refuse the package. Dino Grip cannot accept returns on products that have been damaged during delivery once they are signed for. Please refer to our Terms & Conditions for further information.

 

 

Where is my order?

You can track your delivery here. Simply enter the tracking code that was issued in the confirmation email. If you have not received your email confirmation with a tracking link, please check your junk/spam folder before contacting Dino Grip. 
Please refer to our Terms & Conditions for further information.

 

 

My order has arrived but there is a problem - Who deals with this? 

If there is a problem with the condition of the item on delivery, we ask you to refuse to accept delivery. If you open the package and find that there is a discrepancy or any of the items are damaged after signing for it, we must have notification, in writing within 48 hours of the item being signed for. Contact us at info@dinogrip.com  or telephone us on 1-888-848-4157 and we will be happy to assist you. If on inspection the fault is ours, any costs incurred in sending the goods back will be reimbursed and the items will be replaced. Only if the items cannot be replaced will a refund be issued. Please refer to our Terms & Conditions for further information. Please refer to our returns policy outlined in our Terms & Conditions.

 

 

I have over ordered/ I don't need this item anymore - Can I send the item/s back?

It is our general policy not to accept return of goods. In exceptional circumstances standard products may be returned to us within 14 days of date of delivery provided that the customer has written agreement from Dino Grip for such a return.
Any goods that are returned may be subject to a 20% restocking charge.
Please refer to our returns policy outlined in our Terms & Conditions.

 

 

I have found a similar product at a lower price on another website.

Dino Grip aims to be the most competitively priced, quality suppliers of anti-skid, anti-slip safety products. If you have found an equivalent product cheaper elsewhere, please let us know. In order for us to offer a better price, we will need to see the supplier’s quotation and check that the product is of the same quality as Dino Grip. If you have all this information, please contact us at info@dinogrip.com.

 

 

I require a large order - Is there a bulk or trade discount?

Dino Grip offers bulk discounts for large quantities ordered. Discounts can be found on each product page.
Trade customers are offered discounts depending on their monthly spend and purchase quantities.

 

 

Are Dino Grip products waterproof?

Dino Grip products are designed and manufactured to withstand even the most extreme weather conditions. All Dino Grip products are waterproof, incredibly tough and hardwearing.

 

 

How is the slip resistance of Dino Grip products tested?

All Dino Grip Anti-Slip products are tested under extreme conditions using the Pendulum Test. 

The Portable Skid Resistance Tester, also known as the British Pendulum Tester, was originally designed in the 1940’s by Percy Sigler to measure the slip resistance of floors in government buildings.

 

 

What is the Pendulum Test? 

The HSE (Health and Safety Executive) and the UKSRG (United Kingdom Slip Resistance Group) have confirmed the Pendulum Slip Tester (BS 7976) to be the most reliable and accurate Slip Resistance Test, leading to its adoption as the standard HSE Test Method for the assessment of pedestrian slip potential.

High Slip Potential 

0 – 24  

Moderate Slip Potential 

25 – 35 

Low Slip Potential 

36+

The Pendulum Test results for each product can be found in the technical data sheet or under the specification tab within each individual product page on the Dino Grip website. All Dino Grip Anti-Slip products have been rated with a score of 65 or higher.

 

 

What is the life expectancy of Dino Grip products? 

In domestic installations our products are designed to last without any failure of the anti-slip for a long period of time and will often outlast the underlying wooden substrate.  
In any commercial installation or any areas with a high foot traffic we would recommend that our systems are installed for a minimum of 3 years and would only need to be replaced if the anti-slip topping has become worn.  
Our expert Dino Grip installation team recommends using stainless steel or aluminium fittings, this will extend the life of the product. To increase the life expectancy of our products – it is still important that the surface is regularly cleaned to stop the build-up of dirt, grit and grime.

 

 

How do I install Dino Grip products?

Installation of our Dino Grip non skid products is manageable for novice installers. Our products are designed for DIY installations. We have a range of Installation Guides that can be found on each product page. If you have questions about your project, please email or contact us and a technical support representative will be happy to assist you.

Rather have someone else do the work? Dino Grip also offers an installation service. If you would like a quote on installation please call or send us an email.

 

 

I need a custom size - How much does this cost? 

We will cut the product exactly the size you need it, free of charge! However, if a (3000mm x 50mm) decking strip were to be cut down you would be charged the same amount as if it were a whole strip. For custom sizes, please call or email us with the specifications ready.

 

 

What are Dino Grip products made from?

Dino Grip products are made from the toughest materials, a high quality, flexible FRP (Fiberglass Reinforced Plastic.) For more information please refer to the individual product pages and data sheets.

 

 

Do I need adhesive?

Securing Dino Grip skid prevention products with screws (concrete & wood) or rivets(metal) will be sufficient to secure most of Dino Grip products. However, we recommend that an application of a high strength gap-filling adhesive be used. This is to provide extra strength and safe guard against failure of the mechanical fittings. Please refer to individual product installation guides for more information, grip filler adhesive can be found in the “Screws and Adhesives” section.

 


What type of screws should I use? 

Dino Grip recommends using Stainless Steel Screws for wood and cement surfaces and aluminum rivets for metal surfaces.  These items are available for purchase in the Fittings & Adhesives section. 

 

How many screws do I need for Dino Grip Decking Strips?

 

Size of Decking Strip

Number of Screws Required Per Stri

4" x 2"

7 Stainless Steel Screws

4" x 3.5"

14 Stainless Steel Screws

 8" x 2"

14 Stainless Steel Screws

8" x 3.5" 

28 Stainless Steel Screws

 12" x 2"

21 Stainless Steel Screws

12'' x 3.5" 

42 Stainless Steel Screws

 


  

Feedback 

Dino Grip is a family owned business, and we always want to know what you think of our products and services. Please feel free to contact us at info@dinogrip.com.

 

 

Can't find what you need on this FAQ?

Call us at 407-413-5737 and our expert customer service team will be happy to help. Alternatively, feel free to email us at info@dinogrip.com.